We will try to answer within 3 business days.
Sometimes it can happen that your email receives lower priority than it should - if after 7 days, for urgent matters sooner, you haven't received an answer back, please resend the email. If it is really urgent, please find a second channel to contact us.
For students: I lived in Norway, where you'd just greet everyone by first name. This is not the case in Germany, therefore use this pragmatic solution: In your first email write
Dear Benedikt Ehinger or
Dear Prof. Ehinger. If one of us ends our e-mail with
Firstname, this signals that this person would be fine with "Du" aka
Firstname in further emails.
We rarely explicitly learn how to email, this is a good guide how to email by Edwin Dalmaijer